Covid-19 FAQs

Q: What is Inspire Youth Zone planning to do?

During lockdown we have been providing remote support and maintaining interaction online and via telephone calls in group and 1-2-1 sessions with as many young people as possible.

Currently we have:
• A number of online sessions through Zoom
• Interactive live sessions
• Community detached work
• 1-to-1 mentoring and support sessions
• Targeted community outreach

We are also planning the partial opening of the Youth Zone building on Monday 13th July for limited numbers of young people who would benefit most from regular, face-to-face engagement with youth workers.
Achieving this whilst protecting the health and wellbeing of young people, employees, volunteers and the wider community is our primary focus.

Strict capacity management, social distancing and hygiene measures will be in place that are in-line with guidance from the government, Public Health England, the NHS, Health and Safety Executive and wider stakeholders including the local authority.

Measures may involve staggering and rotating attendance to maintain safe capacity levels, increased outdoor activities where possible and a limit on the amount of time young people spend at the Youth Zone.
We’re aiming for a maximum of 12 of young people to be able to regularly attend the Youth Zone week commencing Monday 13th July. This is in-line with the current readiness alert and guidance from the National Youth Agency.

All plans will be closely monitored and may adjust in response to internal and external factors.

Q: How are services and provision going to change?

Our current provision, which includes remote support and maintaining group and 1-2-1 interaction online and via telephone calls, will continue.

We will be allowing small groups to come to the centre for arranged activities that you can book onto.

Our plan is to enable a limited number of young people to safely attend the Youth Zone facility in line with Coronavirus restrictions and guidance. We hope this number can increase over the coming weeks and months.

Q: When is the Youth Zone building going to fully re-open?

Unfortunately, this is not yet clear and will be dictated by wider Coronavirus restrictions and guidance.

We are constantly reviewing the situation and will provide additional detail when we are able to.

Q: With your plans, who will be able to access face-to-face provision (indoor or outdoor) and how have you arrived at that decision?

From Monday 13th July we are planning the partial opening of the Youth Zone building for limited numbers of young people who would benefit most from regular, face-to-face engagement with youth workers.

We will be working with young people and their guardians to understand individual circumstances and this will inform who will be able to attend.

Young people, parents or guardians can also request to attend the Youth Zone by contacting: enquiries@inspireyouthzone.org. Youth Zone building access measures may involve staggering and rotating attendance to maintain safe capacity levels, increased outdoor activities where possible and a limit on the amount of time young people spend at the Youth Zone.

This will ensure we maintain strict capacity management, social distancing and hygiene measures in line with guidance from government and wider stakeholders.

Whilst this is far from ideal, it is important to balance the needs of young people with Coronavirus restrictions and guidance.

We will be continuing to provide universally accessible online and telephone support whilst increasing our provision with targeted community outreach and additional virtual sessions.

Q: How many young people will be able to access face-to-face provision (indoor or outdoor) at any one time?

We are also planning the partial opening of the Youth Zone building on Monday 13th July for limited numbers of young people who would benefit most from regular, face-to-face engagement with youth workers.

We are also in plans to come into the community for some activities, for example football. The time, date and location will be posted on social media in advance.

All plans will be closely monitored and may adjust in response to internal and external factors.

Q: What hours will the face-to-face provision be available, and where will it take place?

Youth Zone building opening hours will be from 4pm till 8pm. Each session will be approximately 1 hour and 15 minutes long with 30 minutes of cleaning before and after each session.

Our targeted outreach will also ensure around 6 young people will be able to engage face-to-face with youth workers.

Q: What activities will young people be able to take part in?

We’re working on our delivery activities every day and finding out ways of being able to have sessions in a safe way.

Unfortunately at this moment we won’t be able to open the climbing wall. It will be likely that we will have sessions in the following areas:
– Be Creative
– Be Loud
– Be Fit
– Be Active
– Be Dramatic
– Be Tasty
– Be Transformed
– Detached Community Outreach

Q: Will my child be able to attend with their friends?

This will be possible if your child and their friends have been contacted to attend the Youth Zone on the same day, however they will need to maintain social distancing.

Young people, parents or guardians can also request to attend the Youth Zone by contacting: enquiries@inspireyouthzone.org.

Q: Is it still 50p per visit, and will you be accepting cash?

Yes. We will accept 50p in cash from each child per visit and have hand sanitiser on reception for both staff and members to use after they have handled money. Please bring with you the correct change.

Q. Are you taking on new members? 

Unfortunately, at this time we will not be taking on any new members. We are working hard to deliver our normal service to our most vulnerable and current members.

Q. What’s new with the building?

Each room has been individually risk assessed and comes complete with its own cleaning and sanitation products. Toilets are divided to keep staff and members apart. If members are booked on a session, it will be in the allocated room and free-roaming around the building will not be allowed.

You can download our Risk Assessments and our policy here –

Reopening During Covid-19 Pandemic Risk Assessment

Covid-19 policy

Q. When can I attend?

Our sessions are in high demand so it is really important that you attend when you’ve been offered your place. Non-attendance may result into not being offered another future session. We will be inviting our most vulnerable members first and then allowing regular members to join the session.

Q. How will you manage behaviour? 

We will manage behaviour based on positive communication through the staff member in charge of the group. the duty manager and the young person. In the first instance of extra support needed, the younf person would talk with the group leader who will decide on the next steps.

If behaviour and support needs to be escalated, a phone call to parents/guardians will take place for guidance or arrangements of collection.

Safety:

Q: What measures have you taken to ensure your plan is safe and how will you be managing social distancing and hygiene measures?

We have conducted a detailed risk assessment and modified aspects of service delivery and building use in line with restrictions and guidance.

Hand sanitiser stations be available at many locations throughout the building and regular hand-washing will be encouraged.

There will be regular cleaning and disinfecting of surfaces and objects that are frequently touched by young people and staff. Deep cleans are scheduled for when the Youth Zone is closed.

Each session will be in small controlled groups for a maximum period of 1.5 hours with cleaning and preparation from staff in between sessions.

Additionally, there will be staggered drop offs and collections from the building and we encourage parents/guardians to stay in their car to avoid further contact.

We will continue to follow guidance from the government, NHS, Public Health England, Health and Safety Executive and wider stakeholders including the local authority.

All plans will be closely monitored and may adjust in response to internal and external factors.

Q: Will young people be able to or be required to wear masks?

In-line with current government guidance, young people can choose to wear a mask if they wish and do not have any health conditions that would prevent them from doing so.

Q: Have you made changes to the building and how it is used?

We have placed hand sanitiser stations throughout the building and we encourage everyone to use this regularly.

We’ve also limited certain rooms to a capacity level as well as keeping some areas restricted to maintain a social distance where possible. This will reduce free-roaming around the centre and thus limiting interaction with more people.

We’re looking at using single-use equipment and keeping equipment separate for our members to reduce the contact across items.

Q: Who has been consulted regarding the plan?

The plan has been created using guidance from the government, the National Youth Agency, NHS, Public Health England, Health and Safety Executive and wider stakeholders.

We will continue to follow this guidance and the plan will be closely monitored and may adjust in response to internal and external factors.

Q: Have workers and volunteers received additional training?

Yes. All staff and volunteers have been required to attend a re-induction prior to starting back. This explains in more details the changes that have been made including; activity risk assessments, Covid readiness briefing and each day will begin with a briefing.

Q: Will workers and volunteers be wearing PPE such as masks?

No. In-line with government guidance, workers and volunteers can choose to wear a mask if they wish and do not have any health conditions that would prevent them from doing so.

Q: Will workers and volunteers be regularly tested?

In line with the current government guidance staff do not need to be routinely tested.

We request that staff, volunteers and young people do not attend the Youth Zone if they, or someone in their household, display any Coronavirus (COVID-19) symptoms. They should follow government guidance on self-isolation, using the track and trace service and being tested.

Q: What will you do if someone involved in a face-to-face session or one of their family members/guardians is showing symptoms of Coronavirus (COVID-19)?

We strongly recommend that if you show symptoms of the virus that you do not attend Inspire Youth Zone. If we feel that anyone showing symptoms of the virus will be sent home. If members show symptoms of the virus during a session, they will be isolated in a medical room and arrangements to be collected will be made.

The future:

Q: Are there plans to increase the number of young people who can access face-to-face provision?

Our plan is to enable a limited number of young people to safely attend the Youth Zone facility in line with Coronavirus restrictions and guidance. We hope this number can increase over the coming weeks and months.

Whilst this is far from ideal, it is important to balance the needs of young people with Coronavirus restrictions and guidance.

We will be continuing to provide universally accessible remote support and maintaining interaction online and via telephone calls and are increasing our provision where possible.

Q: When will the Youth Zone building be open to all members again?

As with many organisations, we are currently unsure as to when we will be able to open the building to all members again.

We continue to closely monitor guidance from the government, NHS, Public Health England and Health and Safety Executive, and will be able to provide this information as soon as it becomes available.

Q: Who should I speak to if I want more information about Inspire Youth Zone’s phased reopening plan?

You can contact enquiries@inspireyouthzone.org or 01257 228888.

Additional useful guidance links:

NHS: https://www.nhs.uk/conditions/coronavirus-covid-19/

National Youth Agency:  https://nya.org.uk/

Government guidance and support: https://www.gov.uk/coronavirus